BOOKING TERMS AND CONDITIONS
When you make a booking you are entering an agreement with us. Please read our terms
and conditions below.
The management reserves the right to change your room with out prior notice
All rooms are subject to availability.
Rooms overlooking the gardens, or on the first floor or with a bath instead of a
shower are on a 'first come first served basis'. Whilst we endeavour to fullfill
all our customers requests, circumstances beyond our control sometimes mean we cannot
guarantee a room.
At time of booking there may be sever or upload faults which may result in rooms
being displayed that are not available. When these occasions arise, the management
reserves the right to offer an alternative room. No exact room is guaranteed.
Strictly no single Saturday night only bookings.
A credit card number will secure your booking.
Please be ready to leave your accommodation by 10.30am on the day of departure,
unless otherwise arranged. Your bill for the accommodation and any extras or services
taken during your stay is payable on departure.
Your accommodation is available to you from 2pm on the day of arrival, unless otherwise
arranged. Please let us know if you plan to arrive after 9.30pm.
We do not except all female or all male stag & hen parties. The management reserves
the right to refuse a booking
All reservations must be confirmed by telephone at least 48 hours before booking
arrival date. A credit card number will secure your booking.
PRICES
Prices are per room and not per person.
All prices are inclusive of breakfast unless stated.
Occasionally The Priory Hotel advertises with other organizations and tourist related
publications. There is no guarantee that these publications advertise accurately
and The Priory Hotel cannot accept liability of any kind arising from such publications
and web sites.
Prices are believed to be correct at the time of publishing however The Priory Hotel
cannot accept liability of any kind for mistakes, errors and omissions of the part
of the Priory Hotel misleading prices.
Discounts will only given on parties of 20 people or more.
All room rates are subject to change. Room rates may rise at Bank Holidays, Easter,
and all Race Meetings.
SPECIAL OFFER BREAKS
Special breaks are subject to availability and never offered on ; .
1. Friday and Saturdays nights
2. Bank Holiday Weekends.
3. York Race Meetings.
4. St Nicholas fare or Viking Festival.
5. York University Graduation.
PAYMENTS
We accept all major credit cards.
We do not accept cheques except by 3 weeks in advance payment. .
We do not accept cheques over the cheque guarantee limit. No cheque will be accepted
without cheque guarantee card.
CANCELLATIONS
We would only cancel your booking if your accommodation was unavailable for reasons
beyond our control. We would attempt to offer you alternative accommodation, however
if this was not possible, or unacceptable to you, then we would refund all monies
paid by you. Our liability would not extend beyond this refund.
Once you have booked your stay, our agreement is a legal contract and any deposit
you may have paid is non-refundable. If you need to cancel please contact us immediately.
For cancellations made up to 1 week before your booking you will not be liable for
the total balance. For cancellations made after this time or by failing to take
up the booking without cancelling you will be liable for the total amount. For this
reason you may wish to take out cancellation insurance, which is inexpensive and
can be obtained from any good broker.
I week advance no charges
48hr before arrival 50% charge
Under 24hrs full charge
CHILDREN UP TO AGE OF 14
We do accept children up to the age of 14 .
No children under the age of 14 are allowed in separate bedrooms on their own.
Children must be supervised at all times, no child must be left unsupervised.
DOGS
We do accept dogs but only by prior arrangement and subject to certain conditions.
L10 per dog this is only for staying in the room and does not include food or bedding
1. All dogs must provide own bedding
2. No untrained dogs must be left unsupervised in bedrooms. There will be charges
for any damage incurred
3. Please respect the hotel and gardens and do not allow your dogs to foul. Please
provide any cleaning up materials
4. All dogs must be kept on a lead whilst in the hotel s and grounds.
5. Dogs are not allowed in food serving areas
DISCLAIMER
DAMAGES Please take care with our accommodation. You are responsible and liable
for any breakages or damages which you cause to the accommodation or its contents.
Please report these as soon as they occur. We do not normally charge for minor breakages,
but we may send you an invoice for repair or making good if the damage or breakage
is significant, and we may make an additional charge if you did not report this.
LIABILITY We do not accept any liability for any damage, loss or injury to any member
of your party or any vehicles or possessions, unless proven to be caused by a negligent
act by ourselves or our employees or contractors whilst acting in the course of
employment
COMPLAINTS PROCEDURE
All complaints in writing to
Pam Jackson
Acres Dene Guesthouse
87 Fulford Road
York
YO10 4BD
ONLINE BOOKINGS
Click here
for Secure Online Booking
Phone 0845 2260234 or 01904 647482
Or write to Acres Dene, 87, Fulford Road, York YO10 4BD